|
4. Is there a minimum order?
|
No, order the items you want. We offer volume discounts for larger orders. See the shopping cart home page for these
levels.
|
| 5. I just ordered and I want to add to my order. How can I do this?
|
Place another order ONLINE. Put a note in the "Special instructions" and ask us to combine them together. You can call or email us if you wish, but orders placed online ship faster. If too much time has passed since your original order, we may have already shipped it. We don't send the extra items without your consent in these cases.
|
|
6. Can I phone in my order? |
Yes, We're in the central time zone. Call us at 512-836-5702. We can be reached between 10am & 7pm Central time. You can send email to me at: tallpam@beastuff.com. You can also place an order online and call us with your credit card number if you don't want to enter it online. choose " Pay by Check" when you checkout, and type us a note in the special instructions to tell us you will call with the card number.
|
| 7. Does BeadStuff offer a Wholesale price? | Yes, Many of our items have better prices on larger quantities and on bulk pakages. If you need a larger quantity and you don't see it listed, email or call me for a quantity price quote.
We also offer volume discounts based on the total amount of merchandise in your order. (excluding tax & shipping charges)
10% off $100+ orders
20% off $250+ orders
30% off $500+ orders
These disounts are manually entered on your invoice so you won't see it until we process your order. |
|
8. What happens if the product I ordered is out of stock. Will it be backordered? |
We don't send backorders. That way you don't get surprises later. Reorder the product on your next order. Email us if you need to know when we expect it in stock again. |
|
9. Are your products online the same as what I saw in you booth at a show? |
Many are, some are not, we don't have everything available in on the web shopping cart. If you saw something you can't find here in the online store, drop us an email. You can also call if you prefer.
|
|
10. I bought something from you at a bead show, I don't see it online. Can I get more of this item? |
Maybe. We don't show every item we have on the website. You should email or call us to find out more information about availability of these items.
|
|
11. I saw or ordered an item online but now it's not there. What happened to it? |
We may be out or low on stock so we turn off the item. You can email us to ask the status of the item. We may have a few left, but not enough to show on the website. Include a little information so we know what you are writing about. (size, shape, color etc.)
|
| 12. I want to purchase wholesale and use my State Sales Tax ID number. What do I do? |
Your order will show sales tax when you place it. We don't add sales tax to orders shipped outside of Texas. If you are in Texas, we need a "signed" TEXAS resale certificate on file before we can remove the sales tax from your order.
For your first order using a Sales Tax Number, please call us at 512-836-5702 during regular hours for instructions on getting us you tax certificate.
On future orders, REMIND US that you have a Texas resale certificate on file. Enter your tax number under special instructions. We will remove the sales tax when we process your order. |
|
13. How can I send my Sales Tax Number to BeadStuff? |
Send or email us a "signed" copy of your TEXAS Resale Certificate. You can download the form on the Texas State Comptroller website. Search Google for "texas resale certificate" it's form number 01-339.
If you want to FAX the certificate, you can call us for instructions on how to get it to us quickly.
PHONE: 512-836-5702 (10a-7p central)
EMAIL: tallpam@beadstuff.com
ADDRESS: PO BOX 204013, Austin TX 78720.
If you live outside Texas, I don't need a copy because we don't collect sales tax for other states.
|
|
14. How do I place an order? |
Tall Pam says "It's Easy and Safe to order online. Orders are processed on a Secure Server! You set your own password. Only you have the password to access your order."
PLACING AN ORDER:
Browse the products, enter the quantity you want. Click the ADD button to add your items to your cart. Choose "Keep Shopping" to select other items. Complete your selections, then choose "Checkout" Follow the prompts to enter your information. During Checkout, you'll enter your email address and a personal password to enter the secure area. In the secure area, enter your personal information, billing info, and finalize your transaction. We accept VISA, MC, AMEX, Discover, or PayPal. Notes can be typed in the "special instructions"box during checkout.
Remember your password, you'll use it to check the status of your order and our store will remember you next time you shop. You get an on-screen confirmation of your order, which you can print, we also email a preliminary copy of the order. When your order is shipped, we send a final invoice confirmation with the total including shipping.
We appreciate your business! For additional information about products, orders, or our company, contact us with email to tallpam@beadstuff.com |
